Transol Caargo (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or contact us about our logistics and transportation services.
1. Information We Collect
We may collect the following information:
Name, company name, email address, phone number, and address.
Enquiry, shipment, pickup, delivery, and cargo-related details you provide.
Information submitted through contact forms, quotation requests, or customer-support communications.
Technical information, including IP address, browser type, device information, pages visited, and website usage data.
Cookie and similar tracking information, where applicable.
2. How We Use Your Information
We may use your information to:
Respond to your enquiries and provide requested quotations or services.
Process and manage logistics, transportation, freight, warehousing, or related service requests.
Communicate with you regarding your enquiry, shipment, service updates, or support requests.
Improve our website, services, and customer experience.
Maintain security, prevent fraud, and comply with legal obligations.
Send marketing communications where permitted by law or where you have provided consent.
3. How We Share Information
We may share personal information only when necessary with:
Our employees, authorised representatives, and affiliated companies.
Transportation carriers, freight forwarders, warehouse operators, customs brokers, and other service providers involved in delivering requested services.
IT, website-hosting, analytics, CRM, payment, and communication service providers.
Government authorities, regulators, or law-enforcement agencies where required by law.
Professional advisers, including auditors, insurers, and legal advisers, where necessary.
We do not sell personal information.
4. Cookies and Website Analytics
Our Website may use cookies and similar technologies to operate properly, remember preferences, analyse website traffic, and improve user experience.
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features.
5. Data Security
We use reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal or regulatory requirements, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
Subject to applicable law, you may request to:
Access or update your personal information.
Correct inaccurate or incomplete information.
Withdraw consent, where processing is based on consent.
Request deletion of personal information, subject to legal and operational requirements.
Opt out of marketing communications at any time.
To make a request, please contact us using the details below.
8. International Data Transfers
As part of providing logistics and transportation services, your information may be transferred to or accessed by service providers, carriers, or partners located in other countries. We will take reasonable steps to ensure that such transfers are handled in accordance with applicable law.
9. Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our Website and services are not intended for children. We do not knowingly collect personal information from children without appropriate consent where required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
12. Contact Us
For questions, requests, or concerns about this Privacy Policy or your personal information, please contact us.
